Responsibilities:

• Customer Excellence: Provide exceptional service to VIP customers via various channels like chats, emails, and phone. Promptly address inquiries, resolve issues, and offer guidance.
• Personalization: Understand individual VIP customer needs and preferences. Monitor activity, preferences, and bet history to deliver personalized service.
• Conflict Resolution: Handle conflicts such as service complaints or payment issues with finesse, ensuring customer satisfaction and trust rebuilding.
• Promotions: Inform VIP customers about special offers, bonuses, and promotions. Tailor individual offers for top customers.
• Feedback Collection: Gather feedback and suggestions from VIPs on service quality, site functions, , etc. Relay feedback to relevant departments for action.
• Cross-Department Collaboration: Coordinate with marketing, finance, and tech support teams for seamless VIP service delivery. 

What We Offer:

• Ongoing support and guidance throughout your work.
• Training and development opportunities.
• Potential for career growth and professional advancement.
• Paid annual leave, sick leave, and national holidays as per the India calendar.
• 5-day workweek with 2 days off; rotational shift s of 9 hours including a lunch break.
• Office based work format in comfortable office in Jaipur, Rajasthan.

Requirements:

• Proven executive experience in chat Sales and Support, preferably in Call center or BPO, having experience in Gaming industry is a plus. Minimum of 2 years in customer service roles.
• Strong skills in stress management and conflict resolution.
• Proficiency in CRM platforms (desirable).
• Eagerness for continuous self-development and skill improvement.
• Communicates fluently in Hindi and English language.
• Ability to handle unique and non-standard situations.
• High level of responsibility and decision-making skills.
• Excellent communication abilities.
• Ability to work 24/7 on flexible schedule.
• Strong attention to detail.
• Highly manageable and organized.
• Interest in long-term employment.