Senior Manager, Mortgage

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager, Mortgage

We are looking for a Candidate with Operations pro who would be responsible for leading a big team of approx. 100+ members. It is a banking operation – Australian process and have an experience in Retail Banking and Mortgage processes. You will have a demonstrated record of team building and execution in a high-volume operational environment and be able to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business domains. This requires a person that is very metrics driven yet has the vision to scale the business. The individual would be responsible for overall planning, growth, delivery, process efficiency and productivity for respective teams. The individual would have targets on process standardization, automation, and business metrics. The individual would be responsible and be a point of escalation for the delivery by the teams reporting to him/her.
Responsibilities
In this role, you will be responsible for all the activities related to Retail Banking and Mortgage domain.
• In this role you will be responsible for coordinating and finalizing process execution/documentation at their level.
• Bring Domain expertise in Retail Banking & Mortgage operations and act as subject matter authority.
• Record of accomplishment of delivering results, setting direction, conceptualizing, and implementing transformational initiatives
• Applies experience to anticipate and be proactive in addressing potential issues before they become problems
• Partner with transition, transformation for setting new operations
• Participates in discussions cross-functional teams on process standardization, process improvements, system validation, customization, and integration of new tools and technologies
• People Management (leadership role, managing team leaders, team management, floor control and retention)
• Supervise and ensure timely execution of tasks in Retail Banking & Home Lending which are essential and complex in nature
• Formulate, Implement, Track career path & Individual Development Plans of each member in the team
• Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design, and deliver trainings to the team
• Audits data transactions and takes/makes client call and responsible for adhering to defined performance level parameters (efficiency, quality etc.)
• Supervise the Team Leader with closing changes in documentation with process and responsible for MIS tracking
• Highly in client relationship management; can communicate optimally & independently on client calls
• Strategic decision making, accountable for meeting program financial targets, managing performance for client defined SLA's, responsible for managing the processes end to end, plan & execute hiring & trainings
• Creating and sustaining a dynamic environment that fosters career development opportunities & motivates high performance amongst team
• Have managed a large team as higher-level manager
• Firm track record of recruiting, hiring, and developing talent
• Good Overall knowledge of Retail banking and Loan origination functions in both pre- and post-closing
• Transition Coordination: Process definition & documentation
• Customer-oriented in managing communications and issues; strong interpersonal and problem-solving skills
• Strong analytical skills to interpret data, identify trends, and make suggestions for improvements
• Expertise in data churning, MIS and working on PPT’s/Governance decks
• Highly in client relationship management; can communicate optimally & independently on client calls
• Capable of working independently on daily reports for internal & external partners
Qualifications we seek in you
Minimum qualifications
• Graduation (B. Com preferable)
Preferred qualifications
• Relevant years management experience in Retail Banking/Mortgage or Finance industry
• Certification in Project Management/process excellence (Six Sigma)
• Experience with presenting to and influencing at all levels within a large, cross-functional organization
• Demonstrated leadership and ability to drive projects and ensure closure within stipulated timelines
• Good Interpersonal Skills
• Ability to learn ERP systems
• Good analytical and problem-solving skills
• Proficient in MS Office skills including MS Excel
• Good conceptual knowledge and strong exposure to Banking Mortgage Operations

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.