Senior Relationship Officer

Company Name - Aditya Birla Financial Shared Services Ltd (Aditya Birla Housing Finance)

Designation – Relationship Officer / Senior Relationship Officer (Sales of Home Loans & Mortgage Loans)

Education – Graduate/Postgraduate with management / Commerce background/Undergraduate (Not more than 25%)

Salary Bracket – 2 Lacs p.a. to 2.5 lacs p.a.

Key Result

Areas

Supporting Actions

Sales Planning & Operations

·      Work with Sales Manager

(Direct) - ABHFL

and plan sales

operations for achieving targets

(including cross-sell), considering competitive forces and local trends

·      Scan the local market

and competitive offerings on a periodic basis to adapt

sales efforts accordingly

·      

Provide data for

and compile periodic MIS reports for

disbursements, NPAs, target achievement, etc.

Customer Acquisition/ Engagement

·      

Work on assigned and identified prospects list for client

relationship origination and maintenance activities, interacting with

ground-level client stakeholders

·      Understand and

communicate understanding of product characteristics and benefits to end

customers effectively in order to

enhance effectiveness of sales efforts

·      

Attend to customer complaints effectively, escalating critical cases to Sales Manager (Direct) - ABHFL as

required

Operational Effectiveness

·      Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)

·      Ensure adequate focus on different distribution channels, working

with Manager for interfacing with senior stakeholders/ complex cases

·      

Implement prescribed processes and best practices to enhance

operational effectiveness, productivity and sales performance

Self-Development &

Internal Stakeholder Management

·      Attend relevant

technical and behavioral trainings/ seminars and work on self-development

initiatives

·      

Coordinate with internal stakeholders for smooth

operations and alignment towards achievement of targets

Portfolio &

Risk Management

·      Work with

the Risk, Operations and Sales Governance team members to ensure adherence to risk management and

control mechanisms

·      Ensure compliant sales operations and sound risk management in day-

to-day operations

·      

Compile and ensure

systematic, accurate MIS

on NPAs and

credit trends, providing

inputs on factors impacting portfolio quality

• Work with Area Sales Manager - ABHFL and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends
• Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly
• Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.
• Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders
• Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts
• Attend to customer complaints effectively, escalating critical cases to Area Sales Manager - ABHFL as required.