Relationship Manager - Branch Banking (Phygital)

SKY-Phygital RM-Branch Banking-RO-CE

The SKY-Phygital RM-Branch Banking-RO-CE will play a crucial role in our Sky Channel-Phygital department. This position involves managing customer relationships and providing an exceptional sales and service experience, leveraging the power of both digital and physical interactions. The successful candidate will be a key contributor to our team's success, driving customer engagement and satisfaction.

• Build and maintain strong relationships with customers, understanding their needs and preferences.
• Utilize digital and physical channels to engage and interact with customers, ensuring a seamless experience.
• Proactively identify sales opportunities and provide tailored solutions to customers.
• Offer excellent customer service, addressing inquiries and resolving issues promptly.
• Stay updated with the latest banking products and services to provide accurate information to customers.
• Collaborate with the branch team to ensure a cohesive and efficient customer journey.
• Conduct regular customer outreach and follow-ups to maintain a high level of engagement.
• Analyze customer data and trends to identify areas for improvement and develop effective strategies.
• Ensure compliance with banking regulations and maintain high ethical standards.
• Act as a brand ambassador, promoting the bank's values and reputation.

• A bachelor's degree in business, finance, or a related field is preferred.
• Minimum 2 years of experience in relationship management or customer engagement roles.
• Strong knowledge of banking products and services, with a focus on branch banking.
• Excellent communication and interpersonal skills, with the ability to build rapport.
• Proficiency in digital tools and platforms for customer engagement.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proactive and self-motivated, with a customer-centric approach.
• Ability to work collaboratively within a team environment.
• Strong organizational skills and attention to detail.
• Willingness to stay updated with industry trends and best practices.

Experience Level

Mid Level