Software Technical Support Executive

Job SummaryWe are looking for a Software Technical Support Executive for our Jaipur office who can handle technical support for messaging platforms and APIs, along with day-to-day office and coordination work. The role requires strong communication skills, basic technical understanding, and the ability to support clients and internal teams efficiently.

• Key ResponsibilitiesTechnical Support (Primary Role)Provide first-level technical support for AI Bot calling, Bulk SMS, WhatsApp Business API, Google RCS, IVR, Voice & API-based services
• Handle client queries related to message delivery, reports, errors, templates, and integrations
• Coordinate with the development team for issue resolution and follow-ups
• Monitor system dashboards and assist in troubleshooting
• Maintain ticketing, support logs, and issue status updates
• Official & Office WorkPrepare basic reports, proposals, and client documentation
• Coordinate with sales, accounts, and operations teams
• Manage client onboarding documentation and KYC-related records
• Handle internal coordination, follow-ups, and email communication
• Support management in daily operational and administrative tasks
• Required Skills & QualificationsGraduate in IT / Computer Science / Any relevant discipline
• Basic knowledge of software applications, APIs, and messaging platforms
• Understanding of SMS, WhatsApp API, RCS, or telecom services (preferred)
• Good communication skills in English & Hindi
• Basic proficiency in MS Excel, Email, and CRM tools
• Problem-solving attitude with attention to detail
• Experience0–3 years of experience in technical support / IT support
• Freshers with good technical understanding may also apply
• Preferred AttributesAbility to work in a fast-paced environment
• Client-handling and coordination skills
• Willingness to learn new technologies
• Professional attitude and team-oriented mindset
• Work Location & Timing
• Office-based role – Jaipur
• Full-time position
• What We OfferGrowth opportunities in AI & Digital Communication domain
• Exposure to enterprise clients and platforms
• Supportive team environment
• Skill enhancement and learning opportunities
• 6 Days working