Technical Support Executive

Job Title: Technical Support Executive

Location: Jaipur

Employment Type: Full-Time, On-Site

Work Mode: Office-Based (Cab facilities available)

Work Schedule: 5 days working | 24x7 rotational shifts

About the Role:

We are looking for a Technical Support Executive with experience in an international voice process to join our team. In this role, you will provide exceptional technical assistance to global customers, ensuring high levels of customer satisfaction through effective troubleshooting and support.

Key Responsibilities:

• Provide technical support for software and digital products.
• Troubleshoot and resolve customer issues efficiently.
• Meet and exceed targets in CSAT (Customer Satisfaction) and Quality metrics.
• Deliver professional, empathetic, and solution-oriented customer service.
• Handle customer interactions via voice in an international process setting.

Eligibility (Mandatory):

• Minimum 1 year of experience in an international voice process (BPO preferred).
• Excellent English communication skills (both verbal and written) are compulsory.
• Graduation in any field is required.
• Must be comfortable with 24x7 rotational shifts in a 5-day working week.
• Immediate joiners will be preferred.