Technical Support Executive

Company Name: Velvu Technologies Pvt Ltd.

Location: Bindayaka, sirsi road, Jaipur

Role: Technical Support Executive

Job Type: Full Time, Work from O􀆯ice

Contact: Sakshi Tak, 9257060457, Hr@velvu.in

Job Description:

The Technical Support Executive is responsible for providing technical assistance and

troubleshooting support for CCTV cameras, DVR/NVR systems, and surveillance

software. The role involves resolving hardware, software, and networking issues and

assisting customers, dealers, and installation teams.

Roles & Responsibilities:

 Provide technical support for CCTV cameras, DVR/NVR systems, and accessories

 Diagnose and resolve hardware and software issues

 Assist customers with installation and configuration

 Configure IP cameras and NVR systems

 Troubleshoot LAN/WAN connectivity issues

 Handle technical queries from customers, dealers, and distributors

 Provide remote troubleshooting via phone, email, or remote tools

 Maintain service records and support tickets

Requirements:

 Basic networking knowledge (IP address, routers, LAN)

 Understanding of computer hardware and operating systems

 Troubleshooting and problem-solving skills

 Good communication and customer support skills

Experience: 1– 5 years

Qualification: B. Tech. ,Diploma / Degree in Electronics, IT, or Computer Science