Technical Support Executive

About the Role

We are looking for a proactive and customer-focused individual to join our support team. The ideal candidate will be responsible for handling customer queries, resolving issues, and ensuring a smooth customer experience across all touchpoints.

Key Responsibilities

• Respond to customer queries via phone, email, chat, or ticketing system.
• Understand customer complaints and provide timely, accurate resolutions.
• Coordinate with internal teams (technical, operations, accounts, etc.) for faster problem-solving.
• Maintain detailed records of customer interactions, issues, and resolutions.
• Guide customers on product/service usage, features, and common troubleshooting.
• Ensure high customer satisfaction, follow up on unresolved cases, and close them efficiently.

What We Offer

• Competitive salary and performance-based incentives.
• Growth opportunities within the organisation.
• Friendly and collaborative work culture.