Telecaller

Job Summary:

We are looking for a compassionate and professional Telecaller to join our hospital’s administrative team. The role involves contacting patients for appointments, follow-ups, and promoting our healthcare services to ensure patient satisfaction and retention.

Key Responsibilities:

• Make outgoing calls to patients for appointment reminders, follow-ups, and health check-up promotions.
• Provide information about hospital services, procedures, and specialties.
• Assist patients with inquiries related to healthcare services.
• Schedule appointments for doctors and maintain patient records.
• Coordinate with various hospital departments to ensure smooth communication.
• Handle sensitive patient information with confidentiality and care.

Requirements:

• Experience in telemarketing, customer service, or healthcare administration is preferred.
• Excellent verbal communication and active listening skills.
• Empathetic and patient-oriented approach.
• Strong organizational and multitasking abilities.
• Knowledge of medical terminology is an advantage.