Telecaller

Job Description – Telecaller

Position: Telecaller / Telesales Executive

Department: Sales / Customer Support

Employment Type: Full-time

Location: Jaipur

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Job Summary

We are seeking a motivated and energetic Telecaller to join our team. The role involves handling outbound/inbound calls, generating leads, explaining products/services to customers, and maintaining customer relationships.

Key Responsibilities

Make outbound calls to potential customers to promote products/services.

• Handle inbound calls and resolve customer queries professionally.
• Explain product details, pricing, features, and benefits clearly.
• Maintain a database of customer information and update CRM regularly.
• Convert leads into sales through effective communication and follow-up.
• Build and maintain good customer relationships.
• Meet daily/weekly/monthly targets for calls and conversions.
• Gather customer feedback and share insights with the team.

Required Skills & Qualifications

Minimum educational qualification: 12th pass/Graduate.

• Prior experience in telecalling/telesales is an advantage.
• Excellent verbal communication skills.
• Ability to handle customer objections and remain polite.
• Good listening skills and problem-solving ability.
• Basic computer knowledge (MS Office, CRM tools).
• Ability to work under pressure and meet targets.

Personal Attributes

Positive attitude and self-motivation.

• Strong convincing and negotiation skills.
• Ability to work independently and in a team.
• Patience and customer-first mindset.

Salary and Benefits Competitive salary + incentives.

• Performance-based bonuses.
• Training and career growth opportunities.
• Supportive and friendly work environment