Telecaller

● Handle dealer calls and provide timely, accurate solutions for their queries, complaints, and operational issues.

● Create and manage CRM tickets, ensuring the right details are captured and assigning them to the appropriate departments like Tech, Product, Accounts, and Operations.

● Coordinate with internal teams to follow up on pending issues and ensure quick and effective resolution.

● Understand dealer challenges, identify repeated issues, and share insights to help improve processes and overall workflow.

● Build positive relationships with dealers, maintain smooth communication, and support them in a way that strengthens trust and contributes to company growth.