Telecalling Executive
Avni Enterprises
Telecalling Executive
Avni Enterprises
Sanganer, Jaipur
₹10,000 - ₹15,000 monthly
Fixed
₹10000 - ₹15000
Earning Potential
₹15,000
Job Details
Interview Details
Job highlights
Urgently hiring
139 applicants
Job Description
Position: Telecaller
Company: Avni Enterprises Jewellery Company
Location: Sanganer, Jaipur
Job Type: Full-Time
Salary: 10000-15000
Job Overview:Avni Enterprises Jewellery Company is seeking a dedicated and energetic Telecaller to join our team. As a Telecaller, you will be responsible for calling potential buyers to receive and process orders for our premium jewellery products. Your role will involve building strong customer relationships, addressing queries, and ensuring a smooth and professional customer experience.
Key Responsibilities:
- Customer Calls: Make outbound calls to potential and existing buyers, providing information about our jewellery products and taking orders.
- Order Processing: Accurately receive orders from customers, ensuring all details (such as design preferences, sizes, and quantities) are correctly recorded.
- Product Knowledge: Maintain an in-depth understanding of Avni Enterprises’ product range, including styles, designs, and promotions to provide customers with relevant information.
- Customer Service: Respond to customer inquiries about product details, prices, availability, and order status.
- Follow-Up: Follow up with customers who have shown interest or placed orders to ensure their satisfaction and address any concerns.
- Sales Support: Assist customers in placing orders, guiding them through the purchasing process, and suggesting additional products as appropriate.
- Database Management: Update and maintain customer information, ensuring the order history and preferences are recorded accurately in the system.
- Reports: Provide regular updates to management on call outcomes, sales, and customer feedback.
Skills & Qualifications:
- Communication Skills: Excellent verbal and written communication skills in Hindi And English.
- Customer-Oriented: A strong focus on delivering excellent customer service and maintaining positive relationships.
- Experience: Previous experience in telecalling, sales, or customer service is preferred but not required.
- Product Knowledge: Ability to quickly learn and understand the details of our jewellery products and services.
- Tech-Savvy: Comfortable using CRM software and other relevant tools for tracking and managing orders and customer interactions.
- Attention to Detail: Ability to accurately process orders and follow instructions with minimal errors.
- Multitasking: Able to handle multiple tasks efficiently, managing both customer calls and administrative duties.
Preferred Traits:
- Confidence: Comfortable speaking with customers and handling sales calls.
- Team Player: Ability to work well with the sales and customer service team to achieve business goals.
- Problem-Solving: Ability to address customer concerns or issues quickly and professionally.
Why Join Us:
- Work in a dynamic and growing jewellery company with ample opportunities for career growth.
- A supportive team environment that values customer satisfaction and quality.
- Competitive salary and performance-based incentives.
Job role
Work location
Floor No. -1, Plot No. 21, Kalyanpuri Rd, Ram Nagar, Kalyanpura, Sanganer, Jaipur, Rajasthan 302020, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Past role/category experience
Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process
Skills
Customer support, Telephonic support
English level
Basic English
Gender
Any gender
About company
Name
Avni Enterprises
Address
Floor No. -1, Plot No. 21, Kalyanpuri Rd, Ram Nagar, Kalyanpura, Sanganer, Jaipur, Rajasthan 302020, India
Job posted by Avni Enterprises
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