Position: Telecaller

Company: Avni Enterprises Jewellery Company

Location: Sanganer, Jaipur

Job Type: Full-Time

Salary: 10000-15000

Job Overview:Avni Enterprises Jewellery Company is seeking a dedicated and energetic Telecaller to join our team. As a Telecaller, you will be responsible for calling potential buyers to receive and process orders for our premium jewellery products. Your role will involve building strong customer relationships, addressing queries, and ensuring a smooth and professional customer experience.

Key Responsibilities:

• Customer Calls: Make outbound calls to potential and existing buyers, providing information about our jewellery products and taking orders.
• Order Processing: Accurately receive orders from customers, ensuring all details (such as design preferences, sizes, and quantities) are correctly recorded.
• Product Knowledge: Maintain an in-depth understanding of Avni Enterprises’ product range, including styles, designs, and promotions to provide customers with relevant information.
• Customer Service: Respond to customer inquiries about product details, prices, availability, and order status.
• Follow-Up: Follow up with customers who have shown interest or placed orders to ensure their satisfaction and address any concerns.
• Sales Support: Assist customers in placing orders, guiding them through the purchasing process, and suggesting additional products as appropriate.
• Database Management: Update and maintain customer information, ensuring the order history and preferences are recorded accurately in the system.
• Reports: Provide regular updates to management on call outcomes, sales, and customer feedback.

Skills & Qualifications:

• Communication Skills: Excellent verbal and written communication skills in Hindi And English.
• Customer-Oriented: A strong focus on delivering excellent customer service and maintaining positive relationships.
• Experience: Previous experience in telecalling, sales, or customer service is preferred but not required.
• Product Knowledge: Ability to quickly learn and understand the details of our jewellery products and services.
• Tech-Savvy: Comfortable using CRM software and other relevant tools for tracking and managing orders and customer interactions.
• Attention to Detail: Ability to accurately process orders and follow instructions with minimal errors.
• Multitasking: Able to handle multiple tasks efficiently, managing both customer calls and administrative duties.
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Preferred Traits:

• Confidence: Comfortable speaking with customers and handling sales calls.
• Team Player: Ability to work well with the sales and customer service team to achieve business goals.
• Problem-Solving: Ability to address customer concerns or issues quickly and professionally.

Why Join Us:

• Work in a dynamic and growing jewellery company with ample opportunities for career growth.
• A supportive team environment that values customer satisfaction and quality.
• Competitive salary and performance-based incentives.