Telecalling Executive

Avni Enterprises

Sanganer, Jaipur

₹10,000 - ₹15,000 monthly

Fixed

10000 - ₹15000

Earning Potential

15,000

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

139 applicants

Job Description

Position: Telecaller

Company: Avni Enterprises Jewellery Company

Location: Sanganer, Jaipur

Job Type: Full-Time

Salary: 10000-15000

Job Overview:Avni Enterprises Jewellery Company is seeking a dedicated and energetic Telecaller to join our team. As a Telecaller, you will be responsible for calling potential buyers to receive and process orders for our premium jewellery products. Your role will involve building strong customer relationships, addressing queries, and ensuring a smooth and professional customer experience.

Key Responsibilities:

  • Customer Calls: Make outbound calls to potential and existing buyers, providing information about our jewellery products and taking orders.
  • Order Processing: Accurately receive orders from customers, ensuring all details (such as design preferences, sizes, and quantities) are correctly recorded.
  • Product Knowledge: Maintain an in-depth understanding of Avni Enterprises’ product range, including styles, designs, and promotions to provide customers with relevant information.
  • Customer Service: Respond to customer inquiries about product details, prices, availability, and order status.
  • Follow-Up: Follow up with customers who have shown interest or placed orders to ensure their satisfaction and address any concerns.
  • Sales Support: Assist customers in placing orders, guiding them through the purchasing process, and suggesting additional products as appropriate.
  • Database Management: Update and maintain customer information, ensuring the order history and preferences are recorded accurately in the system.
  • Reports: Provide regular updates to management on call outcomes, sales, and customer feedback.


Skills & Qualifications:


  • Communication Skills: Excellent verbal and written communication skills in Hindi And English.
  • Customer-Oriented: A strong focus on delivering excellent customer service and maintaining positive relationships.
  • Experience: Previous experience in telecalling, sales, or customer service is preferred but not required.
  • Product Knowledge: Ability to quickly learn and understand the details of our jewellery products and services.
  • Tech-Savvy: Comfortable using CRM software and other relevant tools for tracking and managing orders and customer interactions.
  • Attention to Detail: Ability to accurately process orders and follow instructions with minimal errors.
  • Multitasking: Able to handle multiple tasks efficiently, managing both customer calls and administrative duties.

Preferred Traits:

  • Confidence: Comfortable speaking with customers and handling sales calls.
  • Team Player: Ability to work well with the sales and customer service team to achieve business goals.
  • Problem-Solving: Ability to address customer concerns or issues quickly and professionally.


Why Join Us:

  • Work in a dynamic and growing jewellery company with ample opportunities for career growth.
  • A supportive team environment that values customer satisfaction and quality.
  • Competitive salary and performance-based incentives.


Job role

Work location

Floor No. -1, Plot No. 21, Kalyanpuri Rd, Ram Nagar, Kalyanpura, Sanganer, Jaipur, Rajasthan 302020, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process

Skills

Customer support, Telephonic support

English level

Basic English

Gender

Any gender

About company

Name

Avni Enterprises

Address

Floor No. -1, Plot No. 21, Kalyanpuri Rd, Ram Nagar, Kalyanpura, Sanganer, Jaipur, Rajasthan 302020, India

Job posted by Avni Enterprises

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