Telecalling Executive

• Make outbound calls to customers regarding pending or overdue payments. • Explain outstanding amounts clearly and guide customers on available payment options. • Negotiate payment commitments and follow up to ensure timely recovery. • Achieve daily and monthly collection targets as assigned by management. • Maintain accurate records of calls, commitments, and payment status in the system. • Handle customer queries, disputes, or concerns related to accounts professionally. • Follow company policies, compliance guidelines, and ethical collection practices