Travel Desk Executive

About Company:

Axestrack is an innovation-driven leader in digital logistics solutions, leveraging cutting-edge technology to transform

supply chains. We are the only South East Asian company to be featured in Gartner's Market Guide for Fleet

Management.

By integrating advanced telematics, ERP systems, AI, and data analytics, we offer real-time visibility and optimization for

logistics operations. Our focus on innovation ensures that we not only meet current industry demands but also pioneer

future-ready solutions, empowering global businesses to build efficient, resilient, and adaptive supply chains.

Website: www.axestrack.com

Key Responsibilities:

1. Travel Management & Booking (Core Function)

• Platform Expertise: Efficiently book tickets (flights, trains, buses) using various online travel agency (OTA)

platforms, including but not limited to:

o IRCTC (especially Tatkal for urgent train bookings)

o MakeMyTrip (MMT)

o Via.com

o Other company-approved booking portals.

• Refundable Bookings: Strategically prioritize and execute refundable bookings whenever possible, in line with

company policy, to minimize financial risk from last-minute cancellations.

• 24/7 Availability: Be readily available to handle last-minute bookings and last-minute cancellations promptly

and efficiently, including outside of standard business hours.

• Consultancy Approach: Provide travel advice and options to employees, offering a consultative approach to

find the most optimal and cost-effective routes/accommodations.

2. Communication & Customer Service

• Client/Customer Communication: Maintain excellent, client-friendly communication with all employees and

external clients regarding their travel arrangements.

• Approvals: Initiate and track email approvals for all major travel expenditures or deviations from policy.

• Chat Support: Be comfortable and proficient in using chat platforms for quick and efficient communication

related to booking requests and updates.

3. Administration & Compliance

• Data Maintenance: Accurately and consistently maintain detailed travel and expense records in a shared data

sheet (e.g., Excel/Google Sheets).

• Expense Coordination: Assist in coordinating post-travel documentation necessary for expense reporting and

tax preparation (Note: The role is "ready for travel tax" meaning they must provide the necessary documentation

to the finance team).

• Process Adherence: Ensure all bookings and cancellations strictly adhere to the company's travel and expense

policies.

Required Qualifications & Experience:

• Technical Skills: Proficiency in using online booking platforms (IRCTC, MMT, etc.) and strong working

knowledge of Microsoft Excel/Google Sheets for data management.

• Communication: Exceptional written and verbal communication skills in English

• Availability: Should be reachable for occasional urgent travel bookings outside office hours.