Air Ticketing Executive

We are looking for a detail-oriented and customer-focused Air Ticketing Executive who will be responsible for handling flight bookings, reservations, cancellations, and customer queries. The candidate should have good knowledge of GDS systems (Amadeus/Galileo/Sabre) and excellent communication skills.

• Key Responsibilities
• Handle domestic & international flight bookings and reservations.
• Issue, reissue, cancel, and refund air tickets as per airline guidelines.
• Provide customers with accurate fare quotations and best available flight options.
• Manage PNR creation, amendments, and schedule changes.
• Coordinate with airlines for fare rules, schedule updates, and customer queries.
• Maintain proper documentation and follow company processes.
• Assist customers through phone, email, and WhatsApp with professional communication.
• Ensure high customer satisfaction and timely service delivery.

• Required Skills
• Knowledge of GDS systems like Amadeus, Galileo, or Sabre.
• Good communication skills (English & Hindi).
• Strong customer service and problem-solving abilities.
• Basic knowledge of fares, airport codes, and airline regulations.
• Ability to work under pressure and handle urgent bookings.
• Computer literacy (MS Office, Email drafting).