Job Description:

The primary responsibility of this role is to make outbound calls to manage and coordinate logistics, handle returned orders, and ensure customer satisfaction

Key Responsibilities:

* Make outbound calls to customers regarding their orders, delivery schedules, and returned items.

* Provide information and support related to logistics and returns processes.

* Address customer inquiries and resolve issues promptly and professionally.

* Coordinate with the logistics team to ensure timely delivery and handling of returns.

* Follow up on returned orders to ensure customer satisfaction and proper resolution.

* Stay updated on company policies and logistics procedures.

Requirements:

* High school diploma or equivalent.

* Proven experience as a tele caller or in a similar sales/customer service role.

* Basic computer skills and familiarity with Microsoft excel.