Technical Skills

1. Reservation Systems Knowledge: Familiarity with software like Galileo, Amadeus, or Sabre.

2. Data Analysis: Ability to analyze booking data and trends.

3. Ticketing Procedures: Understanding of airline ticketing rules, fare structures, and refund processes.

Customer Service Skills

4. Communication Skills: Strong verbal and written communication to assist customers effectively.

5. Problem-Solving: Ability to resolve issues quickly and efficiently.

6. Interpersonal Skills: Building rapport with customers and colleagues.

Organizational Skills

7. Attention to Detail: Ensuring accuracy in bookings and documentation.

8. Time Management: Handling multiple tasks and prioritizing effectively in a fast-paced