District Representative I - NW

Job Description

• Management and development of long-standing client relationships, with an intense focus on exceeding client expectations and driving service delivery.
• Delivering a hands-on approach to service.
• Developing sales plan and strategy for active and potential pursuits.
• Delivering value through developing and managing technical projects to solve customer problems.
• Making the most of every opportunity and being hungry for success.
• Achieving the territory budget in a timely and efficient manner to achieve divisional goals.
• Growing the territory through the sale of the company’s products and services.
• Delivering 100% service coverage for assigned customers in accordance with agreed work plans.
• Carrying out minor repairs on equipment, as necessary.
• Assisting with asset management in the field and carry out repairs and maintenance on assets where necessary.
• Implementing customer pricing policies and guidelines as per division objectives.
• Maintaining contact with customers to ensure that their needs are being properly understood and addressed.
• Liaising with customers and internal departments to arrange pricing, invoicing, delivery and special instructions and any other issues to facilitate sales.
• Managing contract renewal and renegotiation within the guidelines set by the division
• Informing customers of supply and price trends and advise them on inventory control for the company’s products.
• Monitoring market developments and competitive activity and report in monthly reports.
• Maintaining up to date knowledge of the company’s new products and programs and equipment.
• Ensuring site service schedules are updated.
• Carrying out trials and provide interim reports on the trial work and full reports on completion.
• Completing customer reviews.
• Ensuring test kits are maintained with all required reagents and ensure they reflect a professional presentation.
• Preparing sales proposals for existing customers.
• Coordinating effectively with other divisions to pursue the company’s Circle the Customer philosophy and actively promote Circle the Customer opportunities.
• Submitting monthly reports to the District Sales Manager outlining progress against objectives and plans.
• Referring complaints to customer service for lodgment in the quality system and follow up to ensure corrective action is taken.
• Providing product and technical support to other Territory Managers and Service Technicians.

Key Skills/Qualifications:

• Education qualification in a Chemical Engineering, Science, or related discipline.
• 9 - 15 Yrs experience in Water Treatment or Chemical Industry.
• Sound commercial sales and service experience, with a proven ability to achieve sales targets.
• Prior experience in the Water Treatment industry, especially in the areas of wastewater, reverse osmosis and/or filtration, is highly advantageous.
• Relevant tertiary education is considered favorable, but not essential.
• Strong communication skills with an aptitude to build strong professional relationships with customers in a wide range of capacities.
• Demonstrated customer focus with a commitment to proving quality and value-added service.
• Self-motivated with exceptional organization skills and the ability to work independently.
• An aptitude for hands on work, with a mechanical mindset and the ability to apply strong analytical and troubleshooting skills.
• Possess a willingness to learn through new experiences and opportunities.
• Possess a willingness and ability to work various hours and travel if required.
• Passion, drive, and a sense of urgency are critical to your success in this role.
• A clean and full driver’s license.

Experience Level

Mid Level