The front office of a hotel is the first point of contact for guests, and is responsible for their experience during their stay. Front office staff have many responsibilities, including: 

• Welcoming guests: Greeting guests in a courteous and efficient manner 
• Checking guests in and out: Allocating rooms, providing keys, and taking payments 
• Handling reservations: Managing room bookings and reservations 
• Answering questions: Providing information about the hotel's services, local attractions, and amenities 
• Resolving issues: Addressing guest queries and requests 
• Administrative tasks: Filing, photocopying, and mail distribution 
• Concierge services: Booking theater tickets, arranging travel, and providing information about local attractions 
• Checking out and Billing: Checking guests out and generating bills