Receptionist / Front Office Executive

Pod N Beyond is an innovative smart hotel offering modern, tech-savvy accommodations that cater to both business and leisure travelers. We believe in redefining hospitality with smart solutions, top-notch service, and a comfortable stay experience for our guests. Join our team to be part of an exciting, forward-thinking hotel environment!

Position Summary: We are looking for a Front Office Executive who will serve as the face of Pod N Beyond, providing exceptional customer service to guests and ensuring their stay is seamless. This role requires a friendly, organized, and tech-savvy individual with a passion for hospitality. You will be responsible for handling guest check-ins and check-outs, managing reservations, assisting guests with inquiries, and ensuring the front desk operates smoothly.

• Key Responsibilities: Guest Check-in and Check-out: Efficiently handle check-in and check-out processes while delivering a warm welcome and farewell to all guests.
• Guest Relations: Address guest inquiries, concerns, and requests professionally and promptly, aiming to exceed guest expectations.
• Reservations Management: Manage room reservations via phone, email, and online systems; handle cancellations and modifications as needed.
• Billing and Payments: Process guest payments accurately and manage billing procedures, ensuring complete transparency with guests.
• Concierge Services: Provide information about hotel amenities, local attractions, dining options, and transport services.
• Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction and a smooth operational flow.
• Problem-Solving: Address and resolve guest complaints or issues, ensuring timely communication and action.
• Record Keeping: Maintain accurate records of guest requests, preferences, and any issues resolved to ensure personalized service.
• Requirements:
• Education: Minimum of a Diploma in Hospitality Management or any relevant field.
• Experience: At least 1-2 years of experience in a front office or guest relations role in the hospitality industry is preferred.
• Skills:
• Excellent communication skills (both verbal and written).
• Proficiency in MS Office, hotel management software, and familiarity with online booking systems.
• Strong organizational and multitasking skills.
• Problem-solving attitude with a customer-centric approach.
• Personality: Friendly, approachable, and able to remain calm under pressure. A passion for delivering high-quality service.
• Why Join Pod N Beyond? Be part of a revolutionary smart hotel concept.
• Opportunities for career growth and skill development.
• Work in a tech-driven, innovative, and collaborative environment.
• Competitive salary package and benefits.

If you are enthusiastic about the hospitality industry, tech-savvy, and have a passion for delivering exceptional service, we would love to have you on board!

Apply Now! Be a part of Pod N Beyond Smart Hotel and redefine hospitality with us.