Front Office Executive

Hotel Omni Plaza is looking for a polite, responsible, and customer-focused Front Office Executive who will be the first point of contact for our guests. The role involves guest handling, front desk operations, basic cashiering, and coordination with the housekeeping team to ensure a smooth guest experience.

Key Responsibilities

• Warmly welcome guests and handle guest interaction professionally
• Manage check-in and check-out procedures smoothly
• Handle basic cashiering, billing, and payment collection
• Coordinate with the housekeeping team for room status, cleaning schedules, and guest requests
• Handle guest queries, complaints, and service requests efficiently
• Maintain daily front office records and reports
• Update guest details and operational data using computer systems and Excel
• Ensure front desk area is clean, organized, and presentable at all times

Required Skills & Qualifications

• Graduate or Diploma (preferred)
• Fluent in English (spoken & basic written)
• Good knowledge of computer basics
• Working knowledge of MS Excel
• Good communication and interpersonal skills
• Pleasant personality with a customer-service mindset
• Ability to manage multiple tasks and work in shifts