Telecalling Team Leader

🎯 Job Summary:We are looking for an experienced and result-driven Telecalling Team Leader to manage, guide, and motivate the telecalling team. The candidate will be responsible for achieving sales targets, monitoring team performance, and ensuring high-quality customer interactions.

• 📝 Key Responsibilities:Manage and supervise telecalling team members
• Assign daily calling targets and ensure achievement
• Monitor call quality and performance
• Provide training and guidance to team members
• Handle escalated customer queries and complaints
• Prepare daily, weekly, and monthly performance reports
• Motivate team to achieve sales and conversion targets
• Ensure proper follow-up with potential customers
• Coordinate with sales and marketing team
• 📊 Performance Expectations:Achieve team sales targets
• Improve conversion ratio
• Maintain customer satisfaction
• Reduce call rejection and complaint ratio
• 🎓 Skills Required:Strong leadership and team handling skills
• Excellent communication skills (Hindi & English)
• Good knowledge of CRM and computer basics
• Target-oriented mindset
• Problem-solving ability
• Ability to handle pressure