Relationship Manager

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager Gold Loan

Office Location:

Position description: Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities:

• 1.Customer acquisition for gold loans 2. Conduct gold valuation and documentation 3. Ensure timely disbursement and repayment tracking 4.Maintain portfolio quality

Additional Responsibilities:

• 1.Cross-sell banking products 2. Support branch operations 3. Handle customer queries and complaints

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators: 1.Loan disbursement volume 2.Portfolio quality 3.Customer satisfaction score

Required Competencies: 1.Customer Orientation 2.Integrity 3.Result Focus

Required Knowledge: 1. Gold loan products2. Lending norms 3.KYC and compliance

Required Skills: - Communication - Negotiation - MS Office

Required abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details: Branch-based with customer interaction

Specific requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: