Retail Sales Executive

Core Responsibilities

1. Sales Performance

• Achieve daily, weekly, and monthly sales targets.
• Upsell and cross-sell products based on customer preferences (e.g., suggest matching trousers, belts, or shoes).
• Maintain conversion rates every walk-in must be engaged.

2. Customer Experience

• Greet customers promptly and maintain a professional, confident demeanor.
• Understand customer needs, provide accurate product recommendations, and ensure size/fit assistance.
• Handle customer complaints or returns politely and escalate issues to the Store Manager when needed.

3. Product Knowledge

• Know every collection fabric types, fits, price points, and styling suggestions.
• Keep up to date with new arrivals, promotions, and seasonal trends.
• Educate customers on brand differentiators (quality, craftsmanship, value).

4. Visual Merchandising & Store Presentation

• Maintain product displays, mannequin styling, and section cleanliness as per brand guidelines.
• Ensure all merchandise is folded, tagged, and arranged by category, size, and color.
• Report low stock or damaged items immediately.

5. Billing & Inventory Support

• Handle POS transactions accurately and efficiently.
• Support stock counting, tagging, and daily reconciliation activities.
• Assist with unpacking and displaying new inventory.

6. Team & Communication

• Coordinate with the store manager and colleagues to ensure seamless operations.
• Share customer feedback and sales insights regularly.
• Participate in daily briefings, training, and target reviews.

7. Brand Image & Discipline

• Maintain grooming standards and dress code consistently.
• Follow attendance, punctuality, and operational SOPs strictly.