Customer Service Executive

Tata Capital Finance Ltd

Kanchipuram

Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Kanchipuram - KBJ Hari Corporate Complex - CSE

Role Description: Customer Service Executive 
Title: Customer Service Executive 
Level:  Executive
Reports to: Sales Manager
Section: Sales – Vehicle Finance 
Department: Sales
Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction

Key Accountabilities:

Lead Generation

  • Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

  • End to end customer relationship management including explaining product offerings and resolving sales queries
  • Cross-selling product offerings to customers
  • Educates customer with information to build their understanding of issues and capabilities
  • Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

  • Maintaining relationship with assigned dealer

Deal Processing 

  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
  • Internal Stakeholder Management
  • Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:  

  1. Units Disbursed 
  2. 1st EMI Resolution
  3. RC Collection
Qualification: Any Graduate
Experience: 0-2 years’ work experience only in Vehicle Sales  

Skills & Competencies

Functional Competencies

  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge 
  • Analytical Skill 
  • Product Knowledge

Behavioural Competencies

  • Execution Excellence
  • Customer Centricity

 

 

Hiring Parameters: 

  1. Should be comfortable to move in the market
  2. Should have learning attitude
  3. Should have bike and license
  4. Should have good knowledge of RTO
  5. Should have product knowledge 
 

 

Job role

Work location

Kancheepuram, Kanchipuram - KBJ Hari Corporate Complex, KBJ Hari Corporate Complex, No. 68, 1st Floor, Kamaraja salai, Near BSNL, Kanchipuram - 631502, India

Department

Sales & BD

Role / Category

Telesales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

Tata Capital Finance Ltd

Job posted by Tata Capital Finance Ltd

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