Company Overview:

We are a leading social media marketing company specializing in digital marketing solutions, including Google Ads Marketing, Facebook Marketing, and Branding. Our mission is to deliver exceptional customer service and support to our clients.

Job Description:

As a Full-Time Customer Support Executive, your primary responsibility will be to handle customer queries effectively and efficiently. You will interact with clients via chat, addressing their concerns, and providing solutions in both Hindi and English.

Key Responsibilities:

1. Respond to customer queries promptly and professionally via chat.

2. Provide accurate information about our services and products.

3. Resolve customer issues and complaints in a timely manner.

4. Collaborate with other teams to ensure customer satisfaction.

5. Maintain a positive and helpful attitude towards customers at all times.

Additional Points for Hiring :

1. Communication Skills: Excellent verbal and written communication skills in Hindi and English are essential.

2. Problem-Solving Abilities: Demonstrated ability to solve customer problems efficiently.

3. Time Management: Ability to manage workload effectively and meet deadlines.

4. Tech-Savvy: Basic knowledge of social media platforms and digital marketing is preferred.

5. Adaptability: Willingness to learn and adapt to new technologies and processes.

6. Professionalism: Maintain a professional demeanor and represent the company in a positive light.

7. Dedication: Commitment to working full-time hours (9-5) and contributing to the team's success.

Benefits:

- Competitive salary and benefits package.

- Opportunities for career growth and advancement.

- A dynamic and supportive work environment.

If you possess the required skills and qualities and are dedicated to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.