Hotel / General Manager

Job Description - Hotel Manager

Run resorts like a business. Shape memories, not just manage rooms.

Company Name: ZoloStays

Business Unit: Z Vacations

Designation: Cluster Manager (​​ This role is internally mapped as Cluster Manager)

Location: Wayanad

Salary Range: Up to ₹10,00,000 LPA

Benefits: Accommodation (on-site stay) + Medical Insurance + Travel Allowance

Employment Type: Full-Time

Experience Required: 3+ years in Retail Operations / Hospitality / Facility Management 

About ZoloStays – Why We Exist

ZoloStays is India’s largest managed living platform — serving thousands of residents across cities through Co-Living, Student Housing, Z Hotels, Loop HostelZ, Industrial Housing, Vacations and more.

We exist because living away from home should not feel like survival.

People deserve safety, dignity, comfort, and the feeling of being cared for — no matter where they come from or what stage of life they are in.

Our mission is simple: make living human, reliable, and something people look forward to — not endure.

We believe:

• Ownership beats titles
• Small experiences shape someone’s entire day — and future
• Leaders are built by doing, not watching

About Z Vacations –

The Vertical You’ll JoinZ Vacations is Zolo’s gateway into the world of resorts and destination hospitality — building stays where memories are made. We operate lifestyle-focused vacation properties across scenic destinations. Guests do not remember Wi-Fi passwords or check-in forms — they remember how they felt.Today, Z Vacations operates across Wayanad, Chikmagalur, Kodaikanal & more destinations — and expanding. This vertical is young, ambitious, fast-scaling — and every decision here shapes the brand we will be known for 5 years from now.

Explore what we run → https://z.vacations/

What’s In It For You – Before Anything Else -

This role gives you:

• End-to-end ownership → Properties, people, guests, costs, outcomes
• Leadership visibility → Direct interactions with central leadership & founders
• P&L learning → Real business exposure beyond “operations”
• Fast-track growth → Cluster Manager → Area Manager → City Head → Regional Ops
• A scenic work environment → Build your career and wake up surrounded by nature

If you are hungry for responsibility and want your work to matter every single day — this could be the most transformative step of your career.

Role Overview – What This Role Is Really About

Forget job descriptions for a moment.

Ask yourself: Can you run a set of resorts like a business — where guests feel cared for, teams execute without being pushed, and numbers improve month-on-month?

This role exists because someone must:

• Notice a problem before a guest complains
• Hold standards even when nobody is watching
• Lead people who don’t automatically listen
• Keep the business running smoothly even when it rains, breaks, or peaks

Your success is measured by:

• Guests checking out smiling
• Teams following systems even without you there
• Properties performing better month-on-month

What You Will Do –

Real Daily WorkYou will be on-ground, not managing from a chair.

You will:

• Inspect properties daily → rooms, housekeeping, readiness
• Lead and train 10–20+ staff → explain, correct, coach, reinforce SOPs
• Handle escalations → decide what to fix, what to delegate, what to escalate
• Meet guests → listen, reassure, solve, empathize
• Support sales teams → site visits, upsell, prepare for demand
• Track numbers daily → expenses, revenue, bookings, feedback
• Select & manage vendors → groceries, housekeeping, maintenance
• Prepare resorts for peak load → weekends, weddings, holidays

Why This Role Is Important (Your Day-to-Day Impact)

(Read this carefully — and ask yourself: can I actually do this?)

Because you are here…

✔ Guests feel taken care of → complaints end before they begin

✔ Teams run operations without waiting to be told

✔ Issues get fixed before guests notice

✔ Numbers improve month-on-month → occupancy, revenue, margins

✔ Hygiene, readiness & staff discipline hold — even during chaos

Peak season will not wait for your schedule — readiness is non-negotiable here.

Who Can Apply –

Read & Self-Select

We are not looking for perfect resumes — we are looking for people who can run real operations.

This role is suitable if you:

✔ Have 3+ years of experience in operations, hospitality, retail, or customer-facing roles

✔ Have managed on-ground teams of at least 10–15 members

✔ Have worked directly with customers and handled complaints or escalations

✔ Have some exposure to B2C sales, lead handling, or demand generation

✔ Understand how to track expenses, revenue, and basic profitability

✔ Are comfortable inspecting properties and enforcing daily SOPs

✔ Can communicate in English and the local language

✔ Are mobile and comfortable travelling between properties

If most answers feel like yes → apply.

Language & Persona -

You must:

• Speak Malayalam + English
• Stay on-site when required
• Time here follows the guest — not the clock

Persona fit:

• Calm under pressure
• Service-with-a-smile
• Problem-solver
• Ownership mindset
• Comfortable enforcing discipline

This is not a desk job.

This is a present, visible, on-ground leadership role.

Your Future Here -

If you succeed here:

You don’t just run resorts — you learn how to run a business.

You build a career identity as someone who:

• Can run operations
• Lead large teams
• Influence revenue
• And deliver guest satisfaction at scale

Your path: Cluster Manager → Area Manager → City Head → Regional Manager

If you want a role where your growth comes from responsibility, not tenure — start here. Apply Now.