Guest Relationship Executive

Super Cloud Pvt. Ltd. is a growing organization with diversified operations, including the hospitality and restaurant sector. We focus on delivering quality service, customer satisfaction, and long-term relationship building. Our work culture encourages learning, responsibility, and professional growth.

Job Description

Position: Guest Relationship Executive– Feedback Calling Captain

Industry: Restaurant / Hospitality

Location: Vijay Nagar, Kanpur

Restaurant Name- Amrit Foods & Kitchen

Key Responsibilities:

• Calling customers to collect feedback post dining experience
• Handling customer concerns politely and professionally.
• Maintaining accurate feedback and call records.
• Coordinating with restaurant operations team for service improvement
• Supporting customer retention and relationship-building initiatives

Key Skills Required:

• Excellent verbal communication skills (English)
• Polite and customer-centric approach
• Strong listening and complaint-handling skills
• Basic understanding of restaurant service standards
• Data recording and follow-up skills
• Basic computer knowledge

Preferred Candidate:

• Freshers / Experienced both may apply

Positive attitude and willingness to learn