Supervisor

Job Summary:

The Warehouse in charge will oversee and manage day-to-day operations for multiple clients at the warehouse. The role requires expertise in warehousing processes, including inventory management, inward and outward operations, cycle counts, audits, vendor coordination, and client relationship management.

1. Key Responsibilities:Operations Management

• Supervise inward, outward, and inventory processes, ensuring accuracy and efficiency.
• Implement and monitor daily cycle counts and monthly stock audits to maintain inventory accuracy.
• Oversee loading/unloading operations and ensure goods are placed in designated storage areas.

1. Last-Mile Operations Coordination

• Manage last-mile delivery operations, ensuring timely and accurate delivery of goods to clients' end locations.
• Coordinate with delivery partners and teams to resolve last-mile challenges and optimize routes.
• Monitor last-mile performance metrics, identifying gaps and implementing improvements.

1. Client Management

• Serve as the primary point of contact for multiple clients, addressing their operational needs and queries.
• Maintain high service standards, ensuring timely updates and issue resolution.

1. Inventory & Reporting

• Manage and track inventory levels, reconciling discrepancies during audits.
• Prepare and present MIS reports detailing warehouse performance, inventory status, and client-specific KPIs.

1. Vendor Management

• Coordinate with vendors and suppliers for smooth operations, ensuring timely delivery and service compliance.
• Evaluate vendor performance and recommend improvements as necessary.

1. Compliance & Safety

• Ensure adherence to SOPs, safety protocols, and warehouse best practices.
• Conduct periodic checks to maintain hygiene and compliance across operations.

1. Travel & Coordination

• Travel within Gurgaon and Delhi NCR to oversee and manage operations across multiple warehouse locations.
• Qualifications & Requirements:Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• 3+ years of experience in warehouse operations, with exposure to managing multi-client facilities.
• Strong knowledge of inward, outward, cycle count, audits, and inventory management processes.
• Proficiency in warehouse management systems and generating MIS reports.
• Excellent communication, client management, and vendor negotiation skills.
• Ability to travel within the city as required, covering Gurgaon and Delhi NCR regions.
• Preferred Skills:Experience in managing large-scale warehouse operations with multiple clients.
• Familiarity with WMS tools and advanced Excel for reporting.
• Strong leadership and problem-solving skills.