Introduction

At Ruchir Gupta training academy, we believe in satisfying the needs of our customers. We do so, by making all channels of communication open for our clients and helping them discover essential products/services from the comfort of their homes. That is why we are seeking a highly skilled telesales executive. By bridging the gap between the customers and the company, the work of a telesales executive involves having telephonic conversations with the customers, while hitting the sales targets of the company. Going the extra mile for the customer is a vital part of the role of the telesales executive. With an in-depth knowledge of the company’s offerings, the ideal telesales executive works towards building a strong relationship with customers, by making telephonic sales.

Responsibilities

• Convert leads for the company through telephonic conversations
• Maintain and monitor the records of all the conversations, be it customer feedback, purchase orders or queries
• Stick to the sales script and strategy, but also improvise it when needed, within the scope of the telesales executive job role
• Update customers about new launches and record customer reactions to new products 
• Be aware of the latest industry trends as a telesales executive
• Liaise with the concerned department regarding customer queries and complaints

Required skills and qualifications

• High school diploma
• Prior experience working as a telesales executive or in a similar role  
• Fluency in English 
• Adept knowledge of working with MS Office  
• Great communication skills, both verbal and written

Preferred skills and qualifications

• Bachelor’s degree in communication, marketing, or a similar discipline
• Proven record of meeting sales targets
• Outstanding negotiation and time management skills