Job Purpose To ensure a prospect / genuine/productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute a maximum number of closed cases. Key Responsibilities 1. To make outgoing calls to prospective customers. 2. To try and sell the products and services to the customers on call. 3. To handle objections/escalations and queries regarding the product effectively. 4. To generate more leads from the people out-called. 5. To enter the details of every interaction in the system 6. To ensure continuity of services to the company in terms of generating leads by manning the telephone and other communication systems in the manner described in the RHDL procedure manual and also Standard Operating Practices for each program. 7. To ensure that mandated Service Levels are adhered to on an individual, shift, and team basis. 8. To deliver the highest quality of service to clients and ensure high customer satisfaction. 9. To assist in the expansion of the RHDL network by extracting all relevant information on new services from the case files and channels this information to the network executive. 10. To cultivate the RHDL network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling. 11. To support shift leaders, supervisors, or who so ever concern to achieve target service delivery and financial goals. 12. To own and manage specific customer programs assigned. Basic Hiring Requirements Knowledge and skills Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service. 1. Minimum 12th pass with 18 years of age. 2. Basic Computer knowledge 3. Good telephone etiquette 4. Critical thinking and problem-solving. 5. Worked/working with BPO Industry- The international process would be an added advantage Competencies 1. Customer service Orientation 2. Team Working 3. Flexibility 4. Self Awareness and Professional Confidence 5. Achievement 6. Communication 7. Good Aptitude Salary Details: best as per industry Benefits: • Lucrative Incentive (performance basis) Why to RHDL • State of art infrastructure • Progressive Working Environment • Fun @ Work • Professional Environment • Personal and Professional Growth Shift Time: Standard Day. Contact Détails: Ms. Pratibha Singh Human Resource Department Ratan Housing Development Ltd. BPO Unit PH - +91 9918003001 Email: hr@rhdlimited.com Website: www.rhdlimited.com
More about this Customer Care Executive job
There is an immediate opening for 15 open positions of Customer Care Executive for Full Time jobs in Fazalganj, Kanpur city. It is an exciting opportunity for job seekers who are Freshers. The minimum salary for this position is 10,000 INR and can go up to 15,000 INR (based on your performance during the interview and your experience). The company - RHDL-BPO UNIT is aggressively hiring Customer Care Executive to expand its business and cater to the growing customer base. This vacancy is suitable for Women & Men. The candidate should have studied 12th Pass and shall have language proficiency in English as Fluent English. The shift timings are from 10.30 AM to 7.30PM. The company operates 6 days a week from Monday to Saturday. No work-related deposit needs to be made for this position. If you want to pursue a career in this direction, don’t miss this opportunity. There are limited job openings and they are filling fast. Apply to this job at the earliest on apna having Job ID 547899. Keep exploring more Full Time Freshers jobs on apna according to your qualifications and interest.