Hanspuram

Kanpur


Job Purpose
To ensure a prospect / genuine/productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute a maximum number of closed cases. 

Key Responsibilities
1.	To make outgoing calls to prospective customers.
2.	To try and sell the products and services to the customers on call.
3.	To handle objections/escalations and queries regarding the product effectively.
4.	To generate more leads from the people out-called.
5.	To enter the details of every interaction in the system
6.	To ensure continuity of services to the company in terms of generating leads by manning the telephone and other communication systems in the manner described in the RHDL procedure manual and also Standard Operating Practices for each program.
7.	To ensure that mandated Service Levels are adhered to on an individual, shift, and team basis.
8.	To deliver the highest quality of service to clients and ensure high customer satisfaction.
9.	To assist in the expansion of the RHDL network by extracting all relevant information on new services from the case files and channels this information to the network executive.
10.	To cultivate the RHDL network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling.
11.	To support shift leaders, supervisors, or who so ever concern to achieve target service delivery and financial goals.
12.	To own and manage specific customer programs assigned.


Basic Hiring Requirements

Knowledge and skills
Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service.

1.	Minimum 12th pass with 18 years of age.
2.	Basic Computer knowledge 
3.	Good telephone etiquette 
4.	Critical thinking and problem-solving.
5.	Worked/working with BPO Industry- The international process would be an added advantage


Competencies
1.	Customer service Orientation
2.	Team Working
3.	Flexibility
4.	Self Awareness and Professional Confidence
5.	Achievement
6.	Communication
7.	Good Aptitude 

Salary Details: best as per industry

Benefits:
•	Lucrative Incentive (performance basis)






Why to RHDL
•	State of art infrastructure
•	Progressive Working Environment
•	Fun @ Work
•	Professional Environment
•	Personal and Professional Growth


Shift Time: Standard Day.

Contact Détails:
Ms. Pratibha Singh
Human Resource Department
Ratan Housing Development Ltd. BPO Unit
PH - +91 9918003001
Email: hr@rhdlimited.com
Website: www.rhdlimited.com
 


Ratan Housing Development Ltd. (BPO Unit) 3rd Floor, Plot No. 46 (Part) Block P&T Scheme Fazalganj Kanpur - 208012(U.P.)
Shastri Nagar, Kanpur

Work location

Customer Support

Department

Customer Support - BPO / Voice / Blended

Role / Category

Full Time

Employment type

Day Shift

Shift

Any experience

Experience

12th Pass

Education

Customer service, MS Excel, Google Sheets, Good Communication Skills

Skills

Good (Intermediate / Advanced) English

English level

Any gender

Gender

RHDL-BPO UNIT

Name

Customer service

MS Excel

Google Sheets

Good Communication Skills

Customer Care Executive

RHDL-BPO UNIT is aggressively hiring for the job profile of Customer Care Executive at Kanpur in Fazalganj locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Care Executive in RHDL-BPO UNIT in Kanpur?
 
 Ans. You can expect a minimum salary of 10,000 INR and can go up to 15,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Care Executive in RHDL-BPO UNIT in Kanpur?
 
 Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-kanpur>jobs in Kanpur</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. What are the timings of the job and how many working days are there? 
 
 Ans. It is a <a href="/jobs/full_time-jobs-in-kanpur">Full Time</a> job having timing from 10.30 AM to 7.30PM and will have 6 working days i.e., Monday to Saturday.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-kanpur"}>work from home jobs in Kanpur</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/UBvSYSbBDUb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 28-May-2022.
 
		For more details, download apna app and find <a href="/jobs/full_time-jobs-in-kanpur">Full Time jobs in Kanpur</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

India

Job Purpose
To ensure a prospect / genuine/productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute a maximum number of closed cases. 

Key Responsibilities
1.To make outgoing calls to prospective customers.
2.To try and sell the products and services to the customers on call.
3.To handle objections/escalations and queries regarding the product effectively.
4.To generate more leads from the people out-called.
5.To enter the details of every interaction in the system
6.To ensure continuity of services to the company in terms of generating leads by manning the telephone and other communication systems in the manner described in the RHDL procedure manual and also Standard Operating Practices for each program.
7.To ensure that mandated Service Levels are adhered to on an individual, shift, and team basis.
8.To deliver the highest quality of service to clients and ensure high customer satisfaction.
9.To assist in the expansion of the RHDL network by extracting all relevant information on new services from the case files and channels this information to the network executive.
10.To cultivate the RHDL network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling.
11.To support shift leaders, supervisors, or who so ever concern to achieve target service delivery and financial goals.
12.To own and manage specific customer programs assigned.


Basic Hiring Requirements

Knowledge and skills
Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service.

1.Minimum 12th pass with 18 years of age.
2.Basic Computer knowledge 
3.Good telephone etiquette 
4.Critical thinking and problem-solving.
5.Worked/working with BPO Industry- The international process would be an added advantage


Competencies
1.Customer service Orientation
2.Team Working
3.Flexibility
4.Self Awareness and Professional Confidence
5.Achievement
6.Communication
7.Good Aptitude 

Salary Details: best as per industry

Benefits:
•Lucrative Incentive (performance basis)






Why to RHDL
•State of art infrastructure
•Progressive Working Environment
•Fun @ Work
•Professional Environment
•Personal and Professional Growth


Shift Time: Standard Day.

Contact Détails:
Ms. Pratibha Singh
Human Resource Department
Ratan Housing Development Ltd. BPO Unit
PH - +91 9918003001
Email: hr@rhdlimited.com
Website: www.rhdlimited.com
 



More about this Customer Care Executive job


RHDL-BPO UNIT is aggressively hiring for the job profile of Customer Care Executive at Kanpur in Fazalganj locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Care Executive in RHDL-BPO UNIT in Kanpur?
 
 Ans. You can expect a minimum salary of 10,000 INR and can go up to 15,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Care Executive in RHDL-BPO UNIT in Kanpur?
 
 Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-kanpur>jobs in Kanpur</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. What are the timings of the job and how many working days are there? 
 
 Ans. It is a <a href="/jobs/full_time-jobs-in-kanpur">Full Time</a> job having timing from 10.30 AM to 7.30PM and will have 6 working days i.e., Monday to Saturday.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-kanpur"}>work from home jobs in Kanpur</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/UBvSYSbBDUb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 28-May-2022.
 
For more details, download apna app and find <a href="/jobs/full_time-jobs-in-kanpur">Full Time jobs in Kanpur</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

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