JOB DESCRIPTION FOR CUSTOMER RELATIONSHIP EXECUTIVE

Location: Green park, Civil Lines, Kanpur (U.P.)

Experience: 0 to 1 Year

Salary: 6k-10k per month as per the experience plus Incentives Up to 5K or more

Qualification: MBA/PGDM Fresher and Experienced both

About the Candidature:

Young, vibrant and energetic aspirants, who have the fire to prove themselves and take up challenges

to perform in a dynamic environment and are eager to learn the professional approach of the industry

to shape their careers on the way are welcomed to contribute at Global Trade Plaza, Kanpur.

Candidates, confident enough with good communication and interpersonal skills over the phone

would be preferred by the company to grow their professional experience along with its business.

Roles and Responsibilities:

1. Responsible for engaging with key customers by building and preserving trusting

relationships.

2. Creating loyalty and driving revenue from existing customers by developing and executing

contact strategies across multiple segments and all customer touch points.

3. Constantly identify opportunities to grow the customer base and build positive relationships

with new clients.

4. Building and maintaining good relationships with key customers, Overseeing the relationship

with customers handled by your team.

5. Resolving customer complaints quickly and efficiently.

6. Meeting with managers in the organization to plan strategically.

7. Understanding key customer individual needs and addressing these

8. Conducting business reviews using CRM programs.

Skills Required:

1. Strong and Excellent communication skills in both English and Hindi (written as well as

verbal)

2. Great interpersonal, communication, presentation and negotiation skills.

3. Should also be strategic and analytical when finding solutions to problems, to ensure

maximum client satisfaction.

4. Has the calibre to perform in a dynamic environment and deliver KRA’s.

5. Ability and willingness to learn about products and services specifications and benefits.

6. Patient and friendly personality.

7. Good time-management skills.

8. Great interpersonal, communication, presentation skills.

9. Good negotiation skills.

10. Quick learner.

11. Knowledge of Microsoft excel, Microsoft word.