Inbound Customer Service Advisor

Job Summary: We are looking for a customer-focused and detail-oriented Inbound Customer Service Representative to handle incoming calls, emails, or chats from customers. The ideal candidate will provide accurate information, resolve customer issues efficiently, and ensure a positive customer experience.

• Key Responsibilities: Answer incoming calls inquiries from customers
• Provide accurate information about products, services, policies, and procedures
• Resolve customer complaints or concerns in a timely and professional manner
• Escalate complex issues to the appropriate department when necessary
• Maintain detailed and accurate records of customer interactions in CRM systems
• Follow up with customers to ensure resolution and satisfaction
• Meet individual and team performance targets (e.g., response time, resolution rate, CSAT)
• Stay updated on company products, services, and policies
• Required Qualifications: High school diploma or equivalent (Bachelor’s degree preferred)
• Proven experience in customer service or call center environment (preferred)
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution skills
• Basic computer proficiency and familiarity with CRM systems
• Ability to multitask and manage time effectively
• Patience, empathy, and a positive attitude
• Preferred Skills: Experience in inbound call handling
• Knowledge of ticketing or CRM software (e.g., Zendesk, Salesforce)
• Ability to work in shifts, including weekends (if required)
• Multilingual skills (if applicable)
• Working Conditions: Office-based / Remote (as applicable)
• Rotational shifts (if applicable)
• Performance-based incentives may be included