International Voice Process Agent

As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls, responding to customer inquiries, and providing excellent customer service. You will work on a USA-based process, and must be willing to work on US timings.

Responsibilities:

- Handle inbound and outbound customer calls in a professional and courteous manner

- Respond to customer inquiries and provide excellent customer service

- Resolve customer complaints and concerns in a timely and effective manner

- Meet or exceed sales and customer satisfaction targets

- Work collaboratively with other team members to achieve team goals

- Stay up-to-date with product knowledge and industry developments