Telecaller

 Teli Caller (Female,Male) Both

Job Summary

We're seeking highly motivated and results-driven Teli Callers to join our team at Swiggy. As a Teli Caller, you'll play a crucial role in handling customer calls, resolving queries, and ensuring seamless delivery experiences for our customers.

Responsibilities

1. Handle Customer Calls: Respond to customer inquiries, resolve issues, and provide timely updates on delivery status.

2. Resolve Queries: Address customer concerns, provide product information, and escalate complex issues to the relevant teams.

3. Ensure Seamless Delivery: Coordinate with delivery partners, track orders, and ensure timely deliveries.

4. Maintain Accurate Records: Update customer information, order status, and other relevant details in our system.

Requirements

1. Excellent Communication Skills: Fluency in English and Hindi (additional languages a plus).

2. Customer Service Experience: 6-12 months of experience in customer-facing roles.

3. Problem-Solving Skills: Ability to resolve complex customer issues efficiently.

4. Technical Skills: Familiarity with CRM software and computer systems.

Benefits

1. Competitive Salary: Earn a competitive salary based on your experience and performance.

2. Opportunities for Growth: Opportunities for professional growth and development within the company.

3. Fun, Dynamic Work Environment: Collaborate with a young, energetic team in a fast-paced environment.