Telesales Executive

Key Responsibilities:

Outbound Calls: Make a specified number of outbound calls to potential and existing customers daily.

Product/Service Promotion: Clearly and persuasively communicate the benefits of products or services to customers.

Customer Relationship Management: Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.

Follow-up Calls: Conduct follow-up calls to gauge customer satisfaction and address any issues or concerns.

Data Entry: Accurately record details of customer interactions, inquiries, complaints, and comments in the CRM system.

Target Achievement: Meet or exceed daily, weekly, and monthly sales targets.

Customer Feedback: Collect customer feedback and share insights with the marketing and sales teams to improve products or services.

Problem Resolution: Handle customer complaints or inquiries effectively and escalate issues when necessary.

Compliance: Ensure compliance with company policies and procedures, including data protection and privacy laws.

Training: Participate in training sessions to enhance product knowledge and telecalling skills.