Toll Systems and IT Manager

Site Toll Systems & IT (Roads)

Responsibilities

IT System Management and Budgeting:

• Assist in formulating the IT budget to align with strategic goals and procure necessary IT assets.

• Ensure adherence to annual maintenance schedules for all IT equipment and infrastructure.

• Liaise with vendors to manage maintenance plans and resolve critical hardware/software faults.

• Monitor vendor service levels and ensure compliance with SIPL's quality and service standards.

Systems Management and Support:

• Develop and deploy systems for efficient Toll Collection Management System and ATMS.

• Maintain and regularly update servers to ensure business continuity and data integrity.

• Perform data recovery procedures in case of data loss and maintain strict controls over server passwords.

• Resolve IT-related user queries promptly and coordinate with network technicians for network issue resolution.

• Ensure comprehensive technical and user documentation for all IT systems and update as necessary.

Operations and Maintenance:

• Set up and oversee environmental control and power safety systems in server rooms to ensure equipment safety.

• Ensure 100% availability of all FASTAG lanes for smooth Electronic Toll Collection (ETC) transactions.

• Provide support for reconciliation and address system-related issues with acquirer banks promptly.

• Directly manage service level agreements with IT service providers and enforce compliance with agreed service levels.

• Facilitate quick resolution of IT service requests and escalate complex issues as necessary to meet specified timelines.

Key Stakeholders - Internal:

Projects Team

Key Stakeholders - External:

Client (NHAI)

IT Service Providers

Government Authorities

Contractors

Qualifications

Education Qualification:

Essential: B.Tech/B.E - IT or any relevant degree in IT

Work Experience (Range of years):

5 years of relevant experience