Collection Team Leader

Job Description:

The Team Leader Collections is responsible for managing and guiding a team of collection executives to achieve monthly recovery targets while ensuring compliance with company policies, legal guidelines, and ethical collection practices.

Key Responsibilities:• Lead, monitor, and motivate a team of collection executives to meet daily and monthly collection targets.

• Allocate portfolios and routes to field and tele-calling executives.

• Track team performance, productivity, and recovery ratios on a daily basis.

• Conduct regular field visits and joint calls to support team members.

• Ensure adherence to DRA guidelines and Code of Conduct (COC).

• Handle escalated customer cases and dispute resolutions.

• Review follow-ups, PTP (Promise to Pay), and overdue accounts.

• Prepare and submit daily, weekly, and monthly MIS reports.

• Train new joiners on collection processes, systems, and compliance.

• Ensure proper documentation and timely submission of collection receipts.

• Coordinate with legal, credit, and operations teams when required.

• Control bounce cases, NPA movement, and delinquency levels.

• Maintain discipline and ethical behavior within the team.

Key Skills & Competencies:• Strong leadership and team management skills

• Good communication and negotiation abilities

• Knowledge of collection processes and recovery strategies

• Understanding of DRA, RBI guidelines, and COC

• MIS and reporting skills

• Problem-solving and decision-making ability

Educational Qualification:• Graduate in any discipline (preferred)

Experience:• 3–6 years of experience in collections

• Minimum 1–2 years of experience as Team Leader

Key Performance Indicators (KPIs):

• Collection efficiency

• Target achievement

• Team productivity

• Compliance adherence

Contact HR 7207828111,7075389111.