Manager -Voice Core Ops

Job Purpose

To manage the Voice Core elements & it services at Circle level including Cloud & IP infrastructure, also support new/expansion related Project activities. This role includes engagement with COG, SNOC, Product Factory, CXX, Planning, Transport and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver quake free and superior quality Voice and data services at circle. The role involves managing Voice and data core services multi-technology environment (viz. 2G, 3G, 4G CS Voice, VoLTE/IMS, VoIP, Signaling STP/DRA, Roaming and Support Enterprise Fixed Line & IOT).

 *Network elements involved (As per deployement, circle specific)

Core CS Domain: MSC/GMSC, MSS/GCS, BC, MGW/GMGW, STP/SPS/DSR, DRA, MNP DB, HLR-(Mono, DX, NT), UDC, HSS, NDS, CDS, EIR/AUC, IMS VOLTE, TAS, SBC, Core MPBN-Routers & L2/L3 Switches, R4 Routers, STP Routers), EMS, PMS tool, Voice LI.

Data core Elements like: MME, SGW, PGW, PCRF, Cache servers,

Key Result Areas/Accountabilities

1. FIELD SUPPORT: Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolve in line with SLA/OLA. Capacity and KPI analysis and strive to improve same as per central guidelines & targets. Pro-active failure analysis. Offline backup support. MIS & report preparation/analysis. Support SNOC integration & Network Consolidation. Process adherance as directed by COG and SNOC. Redundancy testing. Management of Access and Long distance interconnects.
2. CUSTOMER SUPPORT: Enrich customers’ data and Voice services by meticulous customer complaints analysis and resolution. Drive to sustain NIL revenue leakages in circle.
3. PROJECT SUPPORT: Support new services/node rollouts and expansions HW/SW. Voice and Data Core Infrastructure management and hygiene. Support field trials and POCs. Sync with UAT teams and RA for tests and clearances.
4. DATABASE MANAGEMENT: Spare management & EOS/EOL management. Inventory management and quarterly sign off. Handle OPEX AMC/MS BPA PR PO as per Corp. Directives. Commercial co-ordination and closures at circle level.
5. SECURITY MANAGEMENT: Support Nodal teams during TERM cell audits. Regulatory compiance adherence. Ensure MBSS security compliance of Voice Core nodes hosted in circle.

The Key KPI indicators are as below:-

1. CS Core and VoLTE Node Availability
2. Data core KPIs
3. Capacity management of Voice Core Nodes (Daily/Weekly/Monthly reports)

Core Competencies, Knowledge, Experience

1. Should have at least 2-5 years of experience overall in telecom domain with Voice and Data Core service knowledge with any platforms as Ericsson (voice and data) Nokia (Data), ZTE, etc.
2. Experience in managing IP platforms viz. CISCO, Juniper, Huawei, Ericsson etc.
3. Knowledge of Signalling, Roaming and Voice call flows in 2G/3G/4G/VoLTE domains.
4. Experience in Cloud domain, knowledge will be a major plus.
5. Excellent communication & inter-personal managerial skills, strong customer focus & seamless approach.
6. Timely decision making and risk assessment.

Must have technical / professional qualifications

BE (E&C, Computers). Preferable to have knowledge in Cloud Technology or Cloud Certification (Redhat)..