Service Delivery Manager

Kotak Mahindra Bank Limited

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Service Delivery Officer-RL-Emerging Market (RL-EM)-Branch Operations


·       Handling personalized service requests of customers.

·       Generation of timely business MIS.

·       Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.

·       Coordination with CPC/RPC/Investment desks for account opening of customers.

·       Managing complaints of customers and ensuring their resolution within TAT. 



·       Developing and maintaining banking relationships with a select group of high net worth customers

·       Excellent communication skills with customer service orientation

·       Courteous and polite.

·       Good knowledge of Microsoft excels.

Understanding of banking norms and processes.

Job role

Work location

Hatnoli, 2128-Raigad-Anita Complex-Khalapur-Post Chowk-Hatnoli-Br-MAH, Ground Floor, Shop 3,4,5,6,7,8,13,14,15,16, Anita Complex, Plot No.Survey No. 2/291, 2/662/1 & 2/666/2, Taluka Khalapur, District -Raigad, Post Chowk,, Maharashtra, India


Banking / Insurance / Financial Services

Role / Category

Banking Operations

Employment type

Full Time


Day Shift

Job requirements


Min. 1 year

About company


Kotak Mahindra Bank Limited

Job posted by Kotak Mahindra Bank Limited

This job has expired

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