Team Leader

A Team Leader at Airtel is responsible for leading a team to achieve project goals, ensuring excellent customer service, and driving business growth. Key responsibilities include:

- Fault Repair and S2S Activities: Handle fault repair and S2S activities for Airtel broadband customers

- KPI Delivery: Meet KPI targets and identify areas for improvement

- Customer Experience: Ensure seamless customer experience and improve CFI scores

- Team Management: Lead and train a team of employees

- Process Adherence: Ensure process and SOP adherence

- Resource Optimization: Optimize resource utilization and manage vendor relationships

- Escalation Handling: Handle internal and external customer escal