Receptionist / Front Office Executive

The Front Office Executive is responsible for creating a positive first impression for guests by providing courteous, professional, and efficient service. The role includes handling guest check-ins and check-outs, managing reservations, responding to guest queries, and coordinating with other departments to ensure a smooth guest experience.

• Key Responsibilities:Welcome guests warmly and assist with check-in and check-out procedures
• Handle room reservations, cancellations, and modifications
• Answer phone calls, emails, and walk-in inquiries professionally
• Maintain accurate guest records and billing information
• Handle guest complaints or issues promptly and escalate when required
• Coordinate with housekeeping, maintenance, and operations teams
• Manage cash, billing, invoices, and POS entries (if applicable)
• Ensure front desk area is clean, organized, and presentable at all times
• Follow company SOPs, policies, and service standards
• Assist with daily reports, occupancy status, and shift handovers
• Required Skills & Qualifications:Graduate / Diploma in Hotel Management (preferred)
• 1–3 years of experience in front office or customer-facing roles
• Excellent communication and interpersonal skills
• Polite, confident, and professional attitude
• Basic computer knowledge (PMS, MS Excel, email)
• Ability to handle pressure and multitask
• Willingness to work in shifts, weekends, and holidays
• Desired Traits:Guest-first mindset
• Well-groomed and presentable
• Problem-solving attitude
• Honest, reliable, and detail-oriented