Hotel Receptionist

 Job SummaryThe Hotel Receptionist is the first point of contact for guests and is responsible for providing exceptional customer service. This role involves managing check-ins and check-outs, handling reservations, addressing guest inquiries, and ensuring a smooth and welcoming front desk experience.

• 🔑 Key Responsibilities1. Guest ServicesGreet guests warmly and professionally upon arrival
• Manage check-in and check-out procedures efficiently
• Verify guest information and process payments
• Provide information about hotel facilities, services, and local attractions
• Handle guest requests, complaints, and special arrangements promptly
• 2. Reservations & BookingManage room reservations via phone, email, and online systems
• Update booking information in the Property Management System (PMS)
• Coordinate with housekeeping to ensure room readiness
• Upsell rooms and hotel services when appropriate
• 3. Administrative DutiesMaintain accurate guest records and billing information
• Answer phone calls and respond to emails
• Maintain front desk logs and reports
• Ensure the front desk area is clean and organized
• 4. Communication & CoordinationCoordinate with housekeeping, maintenance, and other departments
• Report maintenance issues and guest concerns
• Assist in handling emergency situations according to hotel policies
• 🎓 Qualifications & RequirementsHigh school diploma or equivalent (Hospitality degree preferred)
• 1–2 years of customer service or front desk experience (preferred)
• Excellent communication and interpersonal skills
• Basic computer knowledge and familiarity with hotel PMS software
• Ability to work flexible shifts, including weekends and holidays
• Professional appearance and positive attitude
• 💼 Key SkillsCustomer Service Excellence
• Communication Skills
• Multitasking Ability
• Problem-Solving
• Attention to Detail
• Time Management
• 📊 Performance Indicators (KPIs)Guest satisfaction ratings
• Check-in/check-out efficiency
• Reservation accuracy
• Upselling performance
• Complaint resolution time