Digital Repair Specialist

Job Description

1. Partner & Technician Management

Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs.

Ensure availability and manage upgrades or terminations

2. Training & Development

Conduct initial training, reskilling, upskilling, and periodic refresher programs.

Deliver hands-on field training through OJTs

3. Performance Monitoring & Customer Support

Track KPIs and performance metrics of partners and technicians.

Take corrective actions based on evaluation outcomes.

Guide and support in resolving escalated issues within TAT to ensure customer satisfaction.

4. Operational Compliance

Conduct audits, inventory reconciliation, and FTTx device inspections.

5. Mobility Device Services

Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades.

Train and support extended service points.

6. Field Readiness & Ad-hoc Activities

Travel to touchpoints as required.

Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates.