Client Service Executive

Job Title: Squad Manager

Location: Kochi / Remote

Employment Type: Full-time

About the Role:

The Squad Manager plays a central role in ensuring smooth operations between clients and our creative team. You’ll act as the bridge between clients, designers, and editors — managing project requests, tracking progress, ensuring timely delivery, and maintaining the highest standards of communication and quality.

Your goal: Keep the Squad running efficiently and every delivery on point.

Key Responsibilities

• Client Request Management:
• Receive and review new design or video requests from clients, ensuring all required details and assets are available before assigning work.
• Task Assignment & Coordination:
• Assign tasks to the appropriate designer or editor based on workload and skill set. Track progress and ensure work is delivered within deadlines.
• Workflow Management:
• Monitor the project pipeline across all stages (New Request → Review → Lineup → Assigned → In Progress → For Review → Completed).
• Delivery & Quality Control:
• Review outputs before delivery to ensure quality and alignment with client requirements.
• Communication Bridge:
• Act as the main point of contact between the client and creative team — ensuring clarity, timely feedback, and smooth collaboration.
• Performance Tracking:
• Keep daily/weekly reports of work completed, pending tasks, and bottlenecks. Suggest improvements to optimize turnaround time and quality.
• Key Skills & RequirementsStrong communication and coordination skills.
• Experience in managing creative or production teams (designers/editors preferred).
• Excellent organizational and multitasking abilities.
• Ability to prioritize and handle multiple projects simultaneously.
• Familiarity with tools like ClickUp, Notion, Slack, or similar task management systems.
• A keen eye for design or content quality (bonus point if you have a creative background).
• Preferred Experience1–3 years in project management, client servicing, or creative operations.
• Previous experience in an agency, design studio, or marketing team.
• What We OfferA collaborative and creative work environment.
• Opportunities to grow within a fast-scaling creative tech brand.
• Work flexibility and exposure to diverse brands and projects.