Social Media Intern

We are looking for candidates for Social media intern/Content Moderator Profile

Languages: Malyalam

Freshers can also apply

Immediate Joining

Salary package: - 11000 to 13000 

Work From Home

Office Timing: - Rotational Shift Timings

Rotational Week Off  ( 6 Days Working )

Laptop ,WiFi, Power backup required

Responsibilities- Assist our community and help resolve inquiries empathetically, accurately and on time

Become and remain knowledgeable about social media products and community standards

Make well-balanced decisions and personally driven to be an effective advocate for our community

Strong interpersonal skills, verbal, and written communication skills and most importantly empathy

Display a strong bias to doing what’s right for our community in supporting social media’s mission

Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content

Respond to user inquiries with high quality, speed, empathy, and accuracy

Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users

Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site

Enforce social media Terms of Use by carefully monitoring reports of abuse on the site

Review the reported content within agreed turnaround times and standards of quality

Identify inefficiencies in workflows and suggest solutions

Recognize trends and patterns, and escalate issues outside the company policy to the global team