Application Management, Specialist

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. Its why were so driven to connect passion with purpose. Our teams experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization,

Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com

Duties (including, but not limited to)

• To work as part of a busy Application Support Team (Internal & Client Facing) dealing with Tier 2 and above activities.
• Act as Functional consultant for implementation/migration of ERP systems such as Workday, SAP and other platforms.
• Act as critical Project Resource for Implementation Projects.
• Support, Prioritising, Analysing and Resolving of development incidents to resolution.
• Extensive Data Analysis in MS Excel for validation of system data for migration purposes.
• Ensure compliance with all documented procedures.
• Escalation of faults/bugs/changes to development or management teams.
• Understanding of the importance of SLAs for the customer communities.
• Act as the dedicated point of contact for Application Software troubleshooting.
• Ensure ongoing system performance and stability.
• Monitor any allocated procedures, review, and update, as necessary. Identify and produce new procedures as appropriate.
• Create and maintain comprehensive documentation of implemented configurations, processes and best practices for future reference and knowledge sharing.
• Identify resolutions for issues in the first instance.
• Escalate issues to development or third-party vendor, as required.
• Perform various JIRA housekeeping activities like defining releases, ensuring JIRA reflects true status of activities.
• Be able to work flexible working hours, including shift working and weekends, as and when there is a business requirement.
• Get involved in any other new or transitioned business activities as required by the management.

Competencies

• Be Accountable
• Solve Problems
• Take Ownership
• Be Client Centric
• Be Effective

Requirements / Skills

• An IT Graduate or any Graduate with proven experience as a Functional Consultant in a core IT domain.
• Minimum 8+ years of experience in Application Support, Application Management or Application Implementation.
• Proficiency in Microsoft Excel at an intermediate level or higher is essential.
• Excellent command of both verbal and written English communication.
• Excellent communication skills in dealing with global customers (Internal & External)
• Excellent skills to lead business calls, including the ability to discuss system architecture, troubleshoot issues in real time, and communicate concepts clearly to both technical and non-technical stakeholders.
• Strong analytical and logical reasoning abilities.
• Ability to quickly learn new applications and technologies.
• Ability to prioritise tasks and time management skills.
• Analytical bend of mind to understand and resolve business requirements.
• An adaptable attitude, wanting to provide a good service.
• High stress tolerance and strong self-motivation.
• Excellent interpersonal and team collaboration skills.
• Knowledge of fundamental accounting concepts would be considered an added advantage.

Experience

• Excellent knowledge in Microsoft Excel, Word, PowerPoint is a must.
• Work knowledge on any Financial Management (Projects, Contracts, Customers, Accounts Payable/Receivable, Banking), Spend Management and Time Tracking Management ERP systems, preferably Workday/SAP ERP.
• Work knowledge on any modules of SAP/Workday Financials, Salesforce, CPQ, Power BI.
• Work experience in creating reports in applications.
• Proficient in JIRA, ServiceNow (SNOW), or similar ticketing systems.
• Work Experience in Data Migration and Implementation activities.
• Hands-on experience in application testing, including Regression, QA, and UAT.
• Previous experience in a Data Analysis OR Implementation role.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business unit

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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