ATM Operations Manager

Prepare Daily Route Plan (DRP) for withdrawal and loading, in consultation with Route Leader

• Pick-up cash based on bank wise indent and denomination

• Prepare cash receipt and take approval from Route Leader

• Complete allocated site visits for loading or EOD on daily basis

• Resolve the FLM (First Level Maintenance) issues within TAT

• Punch all the required entries in Android device timely and accurately such as - withdrawal, loading, EOD, FLM

• Punch the counter entry in CBS and submit the same to Route Leader

• Inform Route Leader in case of any issue and enter the same in Android device

• Submit the return cash to vault, in cases when loading could not happen due to unavoidable circumstances

• Prepare CBR (Cash Balance Report) when mandatory as per SLA (e.g. for HDFC bank) and submit to Route Leader

• Coordinate with the Reports team, as required, for mandatory customer reports