Automotive Service Advisor

Job Description

Job Title: Service advisor

Roles and Responsibilities

1. Key Responsibilities

Customer Interaction & Service Booking

• Greet customers and schedule service appointments.
• Understand customer concerns and vehicle issues.
• Explain service requirements, repair options, and costs.

1. Job Card Preparation & Coordination

• Prepare accurate job cards/work orders.
• Communicate repair/maintenance needs to workshop technicians.
• Ensure correct allocation of jobs to mechanics.

1. Advising & Upselling

• Recommend additional services or preventive maintenance.
• Upsell value-added services, accessories, and extended warranties.

1. Workshop Communication

• Act as a bridge between the customer and workshop team.
• Track job progress and keep customers informed.
• Ensure timely completion of service/repair.

1. Cost Estimation & Approval

• Provide accurate repair estimates.
• Obtain customer approval before carrying out additional work.

1. Quality Check & Vehicle Delivery

• Inspect serviced vehicles before handover.
• Explain work done, costs, and warranty coverage to the customer.
• Ensure smooth and timely delivery of vehicles.

1. Customer Relationship Management

• Handle customer complaints and resolve issues.
• Follow up with customers post-service for feedback.
• Maintain long-term relationships to build loyalty.

1. Documentation & Compliance

• Maintain service records and job documentation.
• Ensure compliance with manufacturer and company standards.
• Skills RequiredStrong communication & interpersonal skills.
• Technical knowledge of automobiles.
• Problem-solving & conflict resolution skills.
• Customer service orientation.
• Sales and upselling ability.
• Time management & multitasking.

Requirements

Exp Required- Minimum 1.5 years as a Service Advisor

Benefits Salary- 20-30k CTC per month