We are looking for a Customer Support Executive to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. RESPONSIBILITIES Responding to customer queries in a timely and accurate way, via phone, email,social media or chat Identifying customer needs and helping customers use specific features Analyzing and reporting product malfunctions Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep an eye on shipment statuses Coordinate with the team for necessary social media updates REQUIREMENT Communication skills in English is mandatory Familiarity with our industry is a plus Excellent communication and problem-solving Patience when handling tough cases Ability to multi-task, prioritize, and manage time effectively

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Femisafe India is aggressively hiring for the job profile of Customer Support Executive at Kochi in Kaloor locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 12,000 INR and can go up to 19,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kochi to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Basic English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Only Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Kochi at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 27-Dec-2023. For more details, download apna app and find Full Time jobs in Kochi. Through apna, you can find jobs in 74 cities across India. Join NOW!